Other improvements that we are exploring

Partnership working

DCS is currently working closely with other DWP agencies and voluntary and community organisations to improve the customer and representative experience.

We are currently looking at extending The Pension Service visiting service to all DCS customers regardless of age.

We are also working with The Pension Service to review the current alternative office structure and processes to improve consistency and efficiency for all parties.

Closer working with Jobcentre Plus is also helping us improve how we share information between agencies.

Clearer information

We aim to support third party representatives with clearer information, such as improved Customer Notifications with Reason letter and clearer claim forms.