Customer Promise
"We will treat our customers and their representatives with respect and deliver an accessible, accurate, efficient service, keeping our customers informed, listening to, and learning from, what they tell us."
We developed our Customer Promise through wide consultation with our customers, their representatives and within DWP.
We will continue to put our customers at the heart of our service. This year we aim to:
- maintain and raise our high standards in customer service delivery
- provide clearer information
- work with all our partners to serve shared customer interests
- develop and maintain customer-focused services with other Departmental agencies.
DWP Customer Charter
The Pension Service is part of the Department for Work and Pensions. We aim to provide a high quality and efficient service to all our customers. The DWP Customer Charter sets out the standards you can expect from us and what your responsibilities are in return.
