Digital Services – Equality Impact Assessments

Our vision is to transform Jobcentre Plus services to customers by making digital a central delivery channel for our business. We will offer new ways of interacting with us using computers, smartphones, digital television and other devices. This fits the Government commitment to allow individuals greater control and influence over their interactions with government with digital becoming the default channel of communication. We will continue to operate a multi-channel business, offering services through a range of digital, telephone and face-to-face channels.

Digital Services – Equality Impact Assessments	Date
Jobcentre Plus Digital Services Programme Phase 1 (160KB)	12/04/11
As this programme develops we will publish more Equality Impact Assessments.